Shipping is free on all orders.

Once your order has been shipped, you will receive a tracking number by email so you can follow your delivery with peace of mind. To track your parcel in real time, we recommend using this portal:

https://parcelsapp.com/.

Simply enter your tracking number on the link above to access real-time tracking information.

To ensure efficient delivery, home delivery is handled by several different carriers.

Your order will be delivered directly to your mailbox. If your address information is incomplete or unclear, the carrier may deliver your parcel to the nearest pickup point.

This is completely normal. To optimise our internal logistics, items may be shipped in separate parcels. You should receive the remaining items in the following days.

To ensure the fastest possible dispatch, orders are processed within 24 hours. To avoid high storage and labour costs, we work directly with our suppliers and have no intermediaries. This allows us to offer highly competitive prices compared to physical retail stores.

Products are delivered to the shipping address provided during checkout. Delivery time is approximately 10 business days. In the event of a shipping delay, you will be notified by email of any impact on the estimated delivery time.

If the parcel size allows, your order will be delivered directly to your mailbox. The courier may also hand it over to a building manager, concierge or reception desk, in which case you will be notified and invited to collect it from them.

If delivery cannot be completed, the courier will attempt to contact you. In your absence, a neighbour may accept the parcel on your behalf to save you a trip to the post office. In this case, a delivery notice will be left with the tracking number and the neighbour’s contact details.

Your security is our priority. Our website only offers safe and fully secure payment methods.

We accept:

• Credit cards

• Debit cards

Our online payment services:

• PayPal

• Shopify Payments

PayPal

As a regulated banking institution within the European Union, PayPal offers over 10 years of experience in secure online payments. It is simple, fast, free to use and globally recognised for its reliability.

Shopify Payments

Shopify Payment is a global payment platform supporting over 150 local and international payment methods, including Visa and Mastercard, giving you maximum flexibility when paying.

Your banking details and credit card information are never shared with us. All payments are protected by 128-bit SSL encrypted technology through our secure payment processor.

Please note: We do not currently accept payments by cheque.

Yes. The “HTTPS” displayed in our store’s URLs confirms the high level of security of our services. HTTPS is the secure version of “HTTP”, using SSL/TLS encryption protocols. It is widely used to protect financial transactions on e-commerce websites.

As an online retailer, we are fully aware that SSL security is now essential. It is the most effective way to protect your personal data and prevent hacking or identity theft.

Visually, the SSL certificate is represented by a padlock icon displayed in your browser’s address bar. You will also notice the letter “S”, which stands for “Secure”, added to “HTTP” in the website address.

If you are not satisfied with your order, we can issue a full refund. Simply follow the instructions above to return your order to us.

Place the item(s) to be returned in suitable packaging.

Send us an email via our contact form, clearly stating the reason for the return and the item(s) you wish to return.

Wait for our return confirmation by email — we will provide you with a prepaid return label to attach to your parcel.

Drop off the package at your local post office.

Your exchange or store credit will be processed within 72 hours of receiving your return. You will receive an email confirmation once the refund or exchange has been completed.

Place the item(s) you wish to return in suitable packaging.

Contact us via our contact form, clearly stating the reason for the return and the item(s) you would like to send back.

Wait for our return confirmation by email, in which we will provide you with the return address.

Take the parcel to your local post office.

Please use a tracked or registered shipping service and keep the proof of postage, duly completed and stamped by the postal service.

Your exchange or refund will be processed within 72 hours of receiving your return. You will receive an email confirmation once the refund or exchange has been completed.